The Jockey Club

The Jockey Club identified that standard customer service qualifications or training programmes would not adequately help them develop some of their customer facing staff. Due to the nature of their business, their customer profile is incredibly diverse and they needed training that would reflect this.

Roundhouse Thinking were able to design and deliver a Customer Service Excellence course to over 50 team members that took into account the diversity of their clientele and addressed how to go about ensuring everyone received the same, excellent level of service and enjoyed their time at the races.

Feedback was fantastic and the staff really enjoyed the training, Roundhouse Thinking were thanked for their work that they were able to design and deliver within a very short timescale due to their vast resources and experience in Customer focussed training.