E-learning - Customer Service Skills
Hours: 2.00
Cost (£): 50.00
Course Overview
This e-learning course can be used for staff and managers in
order to understand what is meant by, and how to deliver, good
customer service in your organisation.
From the basic principles of customer service to understanding
and anticipating customers’ wants and needs, the course
breaks information into engaging and interactive chunks.
Course Content
• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints
Certificate
Learners will receive a Highfield e-learning completion
certificate, which can be downloaded when they successfully
finish the course.