With a focus on customer service roles, this course will help you understand how to recruit and develop the right people – and reduce the costs of getting it wrong. Offering a range of tools and techniques, it will provide you with the knowledge and skills to recruit the right people with the right behaviours, in order to deliver a superior customer service performance.

• Character recruitment

• Psychometric tests

• Interview process

• Competency-based interview questions

• Induction and development

• Competency frameworks

• Reward and recognition

 

 

Benefits for the individual

 

• Understand how to recruit the right people for your team

• Reduce the risk of hiring the wrong people

• Develop an onboarding process to help improve skill and employee retention

 

Benefits for the organisation