Delivering products and services to customers is core business – so it is essential to ensure that what you deliver is high quality. Every organisation should have a quality strategy and systems in place which align with its core business strategy.

 

This course shows you how achieving a quality strategy starts at the very foundation of your business. It places an emphasis on creating robust quality processes and procedures.

• Strategic quality management and strategic thinking

• Analysis of the current landscape

• Identifying goals and objectives

• Writing a strategy

• Measuring quality

• Approaches to control in quality

 

Benefits for the individual

 

• Align objectives

• Reach key goals

• Meet the needs of internal and external customers

• Identify and continually improve quality

• Fewer errors and defects

 

Benefits for the organisation 

 

• Evaluation of how the organisation currently works and where quality can be improved

• Clear and visible responsibility, accountability and process ownership, so that the person responsible for the quality of each process is known – and they are fully aware of that responsibility themselves

• Opportunities to identify and mitigate risk

• Improved processes with better quality outcomes

• A continuous improvement culture