Leadership and Management - Getting the Best From Others

Venue: Ilkeston
Hours: 14.00
Cost (£): 350.00

Course Overview

How can you influence the actions of others? If you are their line
manager, people will usually do what you ask – but what happens when
you are not their line manager? Today’s workplace regularly requires us
to work with other departments, project teams or organisations where we have no direct control. This brings a new set of challenges.
Our two-day course will equip you to work with people effectively
across boundaries, giving you the confidence to improve your working
relationships where you are not the boss.
It helps you find other ways of getting people on board, motivating
them, and helping them to understand how working with you and your
team will benefit everyone. It provides you with a different approach
based on relationships rather than authority.

Course Content

• The impact factors: what is it about you that affects how others respond to you?
• Your footprint: what does all we can see of you say about you?
• Sources of power: besides authority, what have you got and how can you use it?
• The other boots: learning to see things from another perspective and adjusting your language
• Influencing skills: what Cialdini discovered about how people are influenced, and the principle that underpins it all
• Prosody: the importance of tone, pace and inflection when we speak
• The ‘Three Step Tango’: a simple structure to help you understand where the other person is coming from and express your needs clearly
• Principled negotiation: what Harvard found when they researched how to agree a way forward
• The extra mile: exploring the factors that make people want to be on your side and do their best to please you
Benefits for the individual
• Understanding of how you impact on those you communicate with
• Strategies for repositioning yourself as an ally
• Knowledge of how to influence and persuade effectively
• Awareness to use your personal power for positive results
• Ability to explore the other person’s point of view and adapt your approach accordingly
Benefits for the organisation 
• Staff who can work more co-operatively across departments and divisions
• Staff with a better understanding of how to approach potential conflicts and different agendas
• Staff who can influence more effectively


Check Available Course Dates & Book »