Course Overview

What emotions are you experiencing right now? Can you recognise my emotions and do you adapt your behaviour accordingly? There is a large body of evidence saying that Emotional Intelligence (EQ) is a key factor in workplace and relationship success. It is often described as more important than IQ when progressing your career.

This course explains what EQ is and gets under the skin of how emotions impact on ourselves, our relationships and our productivity.  It introduces you to the EQ framework, giving you practical strategies and tools to help you strengthen your EQ.

Course Content

• What is EQ and why does it matter?
• The EQ Quiz – where do your strengths lie?
• The EQ Framework – recognising the competencies and skills involved
• How our thinking affects our emotions – and vice versa
• The impact our emotions have on our work
• Emotional hijack and impulse control
• Dealing with negative emotions such as tension and anxiety
• How to develop a positive mindset
• Why empathy is important and how to nurture it
• Building resilience and thriving through change

Benefits for the individual

• Gain greater understanding of what EQ is and the impact it has on our working lives
• Assess your own EQ strengths and weaknesses
• Develop strategies for dealing with emotional hijacks in yourself and others
• Know how to deal with others more effectively

Benefits for the organisation

• Staff who are better equipped to handle emotive situations
• Staff who understand the importance of recognising and responding to emotional cues in a positive manner
• Staff who have strategies for dealing with emotional hijacks