Course Overview

This practical course provides you with the essential skills and knowledge to manage and motivate people in order to achieve their best. You will look at ways to develop and manage behaviour, learn tools and techniques to deliver effective performance management and gain practice in giving feedback.

Course Content

• Define performance management

• How does performance management relate to your organisation?

• An overview of performance improvement

• Understand professional development

• Managing behaviour

• Identify the benefits to the organisation and individual

• Carry out a performance management discussion

• Define the tools and techniques of performance management

• Giving and receiving feedback in a professional manner

• Explore development tools

• Initiate action planning

Benefits for the individual

• Understand the benefits of performance management

• Practically apply performance management tools and techniques

• Learn how to obtain the best from employees

• Build the knowledge to undertake performance management conversations

Benefits for the organisation

• Recognise the importance of performance management conversations

• Understand how performance management relates to organisational objectives

• Understand how personal development correlates with performance management

• Ensure feedback is given in a professional manner

• Enhance individual/line manager relationships